Privacy Policy

Information We Collect

At lanverionmedia, we collect information that you provide directly to us when you create an account, enroll in our learning programs, or contact us for support. This includes your name, email address, phone number, and payment information when you purchase our services.

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and usage patterns. This helps us understand how our platform is being used and improve your experience.

• Personal Information: Name, email address, phone number, billing address
• Learning Data: Course progress, quiz results, project submissions, and learning preferences
• Technical Data: IP address, browser information, device type, and website usage statistics
• Communication Records: Support tickets, feedback, and correspondence with our team

How We Use Your Information

Your information helps us provide personalized learning experiences and improve our services. We use your data to process enrollments, track your progress through our programs, and provide customer support when you need it.

We may use your information to send you updates about your courses, important announcements, and occasionally, information about new programs that might interest you. You can opt out of promotional communications at any time.

For our entrepreneurship programs, we may analyze learning patterns to identify areas where students commonly struggle, helping us improve our curriculum and teaching methods.

Data Storage and Security

We implement robust security measures to protect your personal information. All data is encrypted both in transit and at rest, and we regularly update our security protocols to address emerging threats.

Your information is stored on secure servers with restricted access. Only authorized personnel who need the information to provide services have access to your data, and they are bound by confidentiality agreements.

Your Rights and Choices

You have significant control over your personal information. You can access, update, or delete your account information at any time through your student dashboard or by contacting our support team.

If you're located in South Africa, you have additional rights under the Protection of Personal Information Act (POPIA), including the right to request a copy of all information we hold about you and the right to have incorrect information corrected.

• Access: Request a copy of all personal information we hold about you
• Correction: Update or correct any inaccurate information in your profile
• Deletion: Request deletion of your account and associated data
• Portability: Download your learning progress and course completion records
• Objection: Opt out of marketing communications while maintaining your course access

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Course completion records and certificates are kept indefinitely to verify your achievements, but you can request removal of these records if needed.

Financial records are retained for seven years as required by South African law. Support communications are typically deleted after two years unless they contain information relevant to ongoing service provision.

Sharing Information

We share your information only in specific, limited circumstances. Payment processing is handled by trusted third-party providers who are bound by strict confidentiality agreements and security standards.

For our student projects and portfolio features, you can choose to make certain information public, such as your name and project descriptions. This is always optional and under your control.

We may share aggregated, non-personally identifiable information about our users for research and improvement purposes, but this data cannot be used to identify individual users.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and remember your preferences. Essential cookies are necessary for the website to function properly, while analytics cookies help us understand how visitors interact with our site.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our learning platform and your ability to access course materials.

International Data Transfers

While lanverionmedia operates primarily in South Africa, some of our service providers may process data in other countries. We ensure that any international transfers comply with applicable data protection laws and include appropriate safeguards.

All third-party processors are required to maintain the same level of data protection that we provide, regardless of their location.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and prominently display the updated policy on our website.

We encourage you to review this policy regularly to stay informed about how we protect your information. The effective date at the top of this policy indicates when it was last updated.